According to September 2023 data, Shopee has become the most visited e-commerce marketplace in Indonesia, recording 237 million visits, surging approximately 38% compared to the beginning of the year (year-to-date/ytd). As one of the most visited e-commerce platforms, Shopee has a recognition program for Enablers who provide excellent operational services and actively develop their partners' businesses on Shopee. The Shopee Certified-Enabler award is given to enablers with a good track record, including:
1. Completing orders on time with good product conditions.
2. Providing quick chat responses for buyer services.
3. Minimizing penalty points for the store.
4. Enhancing interactions with buyers through Shopee Live.
5. Boosting sales through promotions and product offers.
What is an E-commerce Enabler? For brands already involved in e-commerce sales, the term E-commerce Enabler may be familiar. However, many brands still do not fully understand how E-commerce Enablers work to help provide optimal services to customers. An E-commerce Enabler is a third-party company that provides full or partial solutions for brands in preparing for e-commerce-based sales. These third-party entities are solutions for brands to develop their digital marketing, as E-commerce Enablers offer services such as business consultation, online store management and operations, consumer management, inventory management, digital marketing, customer service, warehouse storage, order fulfillment, and supporting systems and technologies to facilitate e-commerce-based sales.
Transcosmos Commerce is one such e-commerce enabler in Indonesia that has been operating for 5 years and is part of the Transcosmos Group based in Tokyo, Japan since 1960. In 2023, Transcosmos Commerce achieved Shopee Certified-Enabler certification every quarter. Through this program, it is expected that brands will gain more benefits through collaboration with their Enabler partners, such as Transcosmos Commerce. In October 2023, Seiko, a brand that entrusted its online store to Transcosmos Commerce, successfully achieved the highest ROI of 32.7 compared to its competitors. Alba also achieved the highest ROI of 16.89 among watch category sellers with the lowest advertising expenses on Shopee. Our strength lies in achieving a ROAS of 21x, surpassing the Benchmark Enabler at 11x and E-Commerce at 9x.
Transcosmos Commerce's focus is to generate more Online Sales for our clients with the services we offer:
2. High-Quality Marketing Performance
3. E-Commerce Research & Planning
4. Customer Relationship Management
Transcosmos Commerce is ready to accompany brands by providing the best, comprehensive, and transparent services, making the move into e-commerce sales the right choice. Transcosmos Commerce is committed to continuously improving services and helping more businesses achieve success in E-Commerce. Schedule a consultation with our team for the growth of your online sales business.